Martin Usher (June 2009)
I am just writing to let you know how very pleased I was with the service and help provided by one of your staff on sales. She answered most of my questions straight off, those that she was unsure of she got the answer for quickly and rang me back.
Pete Marshall (February 2009)
You are very good with your service and if you were local I'd buy you a pint !
Thanks for this information as I can now do all the messy bit in advance of the stove arriving.
Have a brilliant Friday and a nice weekend.
Mrs Greaves (January 2009)
I just wanted to say how impressed I have been with the service provided by your company. The sales team were extremely friendly, helpful and courteous and your prices are the best I could find. I was nervous about purchasing a large item like a stove online but shouldn't have worried. I will make a point of recommending your company to family and friends. Thanks!
Ray Lee (January 2009)
Thanks also for excellent service. We are really pleased with the stove and have never been so warm. We have problems stopping visitors stripping off!!
K G Rolfe (December 2008)
Since I installed one of your wood burning stoves ( a villager A flat with heat exchanger ) I am amazed at my projected gas bill, which is virtually nothing. I wish I had invested in this a long time ago. As I can get my wood also virtually free my bills are going to be so much less that I calculate that the fire will pay fpr itself in one winter.
Dave Sellers (December 2008)
Just a line to thank you for the prompt and trouble free delivery of my stove, no problems no damage, very pleased, will reccomend at any time.
Mr D Southworth (November 2008)
Just a quick message to thank you for delivery of our order. Good value product, top notch customer service with fast replies to my questions,if only all companies operated as good as you. The delivery driver was friendly and helpful and within the time suggested.
I will be recomending to my many clients in the future.
Claire Mobsby (November 2008)
Just to say a big thank you for dealing with the flue. It arrived the next day and I greatly appreciate you forwarding the product. We have been very impressed with the way you have dealt efficiently with our order and have already recommended you to friends and family.
Terry (November 2008)
Just a few lines to thank you for an easy online purchase (rare these days). M/F stove arrived as promised, even though I was told a later date may be probable due to current high demand, easy install and, I toasted my first evening with stove fired up to Firesonline.
Judy Alderson (October 2008)
Just a short message to thank you for the first-rate service you have provided. From my first contact with your company by mistake,(I clicked onto your website in error) 2 weeks ago enquiring about a stove, to my placing my order last saturday you have been nothing but helpful and straight-forward. To add to that, my stove was delivered yesterday (friday) before 8.00 a.m.!
Jane Ledamun (October 2008)
I would just like to say that when I put my order in, your staff were extrememly helpful and thorough. I received an email to say my fire my take up to 10-12 weeks, however within 3 weeks I had my fire delivered and the delivery people were again really helpful.
My fire has been fitted and I am extremely please with it.
I would just like to say thank you. This is my first big purchase from the internet and you made things very easy and secure for me and your service is second to none. I will be recommending you to other people. Once again, thank you.
Wayne Williams (October 2008)
Just to say thank you for your excellent customer service. You informed me my stove would be 10 weeks and if i wanted to cancel due to this i could. I waited and it was delivered on Tueday, only 4 weeks from my order date. You kept in contact via email. Just wanted to say a BIG thank you as you dont always get sure good service from a on line order.
Many thanks again from a very happy customer.
R Pitt (September 2008)
I would like to take this opportunity to thank you for excellent service provided with my recent order. On the 24th September I ordered two chimney cowls which were required for my cottage in the Lake District. As I was only on site for a few days it was imperative that they were quickly delivered. Your sales operative "James" was extremely helpful and assured me of next day delivery. Sure enough at 08.30am the following day the cowls arrived. They were easy to fit and were a great product.
Once again my many thanks
Nicola Burns (September 2008)
Delivered this morning. Would just like to say 100% service and perhaps one of the best purchases we have made this year. Many many thanks to you all.
Dave and Jan Lower (September 2008)
Dear firesonline - we just wanted to thank you for your prompt and efficient service. After ordering our woodburner and flue only last week it has all arrived safely and complete.
Nigel Carter (September 2008)
Many thanks for the delivery of my stove this morning. The communication, advise, order processing and delivery have all been faultless and I congratulate your company on providing a speedy professional service with a great prices to-boot ! Your web site was easy to use, detailed and very informative. Well done to all.
Mrs McNickle (July 2008)
Just to say thank you. I am very pleased with the way you made it so easy to purchase my mutifuel stove, and can I please say the driver was very pleasant and helpfull when delivered Thank you
Robert Ambridge (April 2008)
Just a quick message to let you know that my stove arrived at 0847 this morning and that I am delighted. I have been most impressed with the efficiency that you have shown dealing with my order. You could certainly teach a lot of people how to do things correctly.
Well done and many thanks.
Chris Hurley (February 2008)
Many thanks fire arrived exactly when promised all installed and working same day look forward to many cosy evenings by it, will recommend your company to all that think of changing to a wood burner.
J Fordyce (January 2008)
Just a quick note to say thank you for your help and also just to say what a plesure it was doing buisness with you my stove arived as stated the courier called me to make sure everything was ok for delivery date and time. and also I will also tell anyone asking me what an excellent company you are to deal with.
BEST PRICE, BEST COMPANY, BEST OF LUCK
Chris Handley (November 2007)
Many thanks for delivering the stove as arranged. It arrived here at 9.15 am. The delivery man was very helpful and put it exactly where we wanted it! As yet, we haven't removed all the packaging. We just need the canopy when it is in stock.
We would certainly recommend you to friends.
Once again, many thanks
Emma Pimm (October 2007)
Hi to all who helped our order and delivery go so smoothly.
Wow it was a breath of fresh air buying our woodburner from you and having it delivered to France. Every step of the way was professionally done and it arrived within 15 mins of the promised time. Now installed, we are happy bunnies!
Andy Dudman (September 2007)
Hi, I received my new Morso 04 yesterday, and would like to thank you for the excellent service. It arrived on time, and was exactly what I wanted at a great price, Thanks again.
David Stihler (September 2007)
I just wanted to say that I was very pleased with your online service.
It was easy to find the products I wanted, payment was straightforward (and seems to have been sufficiently secure) and the delivery time was excellent.
Thank you for your service.
David Hukin (August 2007)
The operating tool and gloves for my Stovax Huntingdon 30 stove arrived safely today. Thankyou for your helpful, speedy, and efficient service. Congratulations all round.
Brian Glover (July 2007)
Thanks for sending the stove pipe and fire cement cartridge - they were received in less than 24 hours from our phone call !!
Martin Lowe (June 2007)
Just a quick Thank you for your fast and friendly service. My Stovax fire arrived just five days after I placed my order and I am more than pleased with the stove and the service I have received. I would recommend you to anyone who is looking for excellent service and great prices.
Thanks once again.
Sian Doyle (June 2007)
Thank you, recieved fire place and are very happy with it.
Ian Mc Millan
I would just like to take a moment to thank you for the excellent customer service I received when buying a stove. I will have no hesitations about using you again and I have already recommended you to family and friends.
Archie MacVicar
Thanks for the speedy service. Fire now installed and in service for the first time tonight. From a warmer part of Scotland.
Gloria Hall
I had a multi fuel fire delivered from yourselves it has just been fitted and it is great I am over the moon thank you for your splendid service i will recomend you to others.
Lucy Kelly
Just a quick note to say thank you very much for the service I received. It was excellent. You have been very friendly, polite and helpful.
Mandy
Many thanks, the stove arrived yesterday. Delighted with the speed of delivery since placing the order and of course love the stove. Will recommend you to my family and friends.
Judith Vilkauskas
We are thrilled with the fire and your service. We will happily recommend you to our friends and family as your service was very good and your prices very reasonable.
Christine Grice
Many thanks for a quick and efficient service.
Mrs Maureen Scales
Thank you for your prompt attention to my order which I received today. I am very pleased with my purchase and would definately recommend your company and will certainly have no hesitation choosing your products again.
Gill and Mike Herrity
We are made up with the little wenlock which came on Tuesday and for the excellent customer service. Thanks to you, we would recommend your company to anybody.
E MacDonald
I am delighted at how quickly my order was dispatched and how easy it was to order from your web-site. I will be recommending your site to anyone who is looking for a fire, especially as your prices are so much lower than are available locally.
Mrs P A Welton
Many thanks for the prompt service.
