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About us

The Company

Through our parent company in North Wales we have been selling stoves, fires, flues and fireside products to the public and trade for over 30 years. In 1999 we set up firesonline.com to offer the whole of the UK an exciting new way to buy a new stove or fire. We are now the longest established online UK retailer of stoves and similar items.

The Products

At firesonline.co.uk we bring the showroom to your home. We sell a huge range of the top names for all your needs and give you the time to browse our collection with no pushy sales people. We only sell new products which are covered by a full manufacturers guarantee. All of our products are detailed in full and we believe we offer more product information than any other retailer, ensuring you can buy the right item for your home. We also have a helpfull stove buyers guide giving you futher information on how to choose the perfect stove.

The People

Our experienced team are on hand to personally answer your questions on technical details, pricing, availability or simply to give you reasurrance that you are dealing with an established company. We understand some of our products can be quite technical and are often a substantial purchase and although we feel you should be able to find all the information you require on our website, should your ever want to contact us, we display all the details you need to either telephone, email or fax us on our 'Contact us' page. 

The Safety

You can easily and safely pay online using a variety of credit or debit cards. Although we are confident of our safety processes, you can also pay over the telephone or by cheque. We never pass on any of your details.

The Aftersales

We can deliver throughout the UK using recognised couriers. On our website we offer installation advice and assist you in finding an installer local to you. All of our products come with a full manufacturers guarantee which we will honour in the most effective and least disruptive manner.

Thank you for choosing firesonline.co.uk