Wood Burning Stove Deal

Delivery Information

Delivery Lead Times

Stoves, Fires & Fireplaces : We currently have possibly the largest stock of stoves in the UK and would expect to deliver any stock items within 14 working days from receipt of your order.

Many manufacturers have been caught out by the increasing popularity of their stoves and therefore have longer than expect delivery times, therefore delivery of stoves not currently in stock can vary. If you would like to check the availability of any item please contact us on 01745 582300. In most cases delivery will be made by a national pallet delivery company.

Flue & Chimney Products : We expect to deliver within 14 working days from receipt of your order. Delivery will be made by a nominated parcel courier.

Accessories & Care Products : We expect to deliver within 14 working days from receipt of your order. Delivery will be made by a nominated parcel courier.

Please note these times are only a guide and may very slightly depending on the time of the year. If you would like to confirm availability on any product or check progress on an existing order, please contact us.

Delivery Area

We are able to deliver to the majority of the UK including Northern Ireland, although some locations may incur additional delivery charges (see below).

Delivery Charges

Generally orders over £300.00 are delivered free of charge, whilst orders under £300 do incur a small delivery charge of £7.50. However, on some addresses in the Scottish Highlands & offshore we do have to make a nominal delivery charge based on the order value - these charges are outlined below and also in the checkout section before you place your order.

  Location
Above £300
Below £300
 
  Mainland UK (England, Wales & Scotland)
Free
£7.50
 
  Scottish Islands
Postcodes: HS1-9, KA27-28, KW15-17, PA20, PA42-49, PA60-78, PH42-44
£99.00
£20.00
 
  Northern Ireland
£35.00
£15.00
 
  Isle of Wight
£39.00
£12.00
 
  Isle of Man
£89.00
£12.00
 

Failed deliveries may incure a charge on re-delivery.

Delivery Access

Customers ordering Stoves or Fireplaces should assume that the delivery vehicle will be a long, heavy goods vehicle, weighing approximately 16.5 tonnes with a height of 14' 3". It is the responsibility of the customer to ensure that such a vehicle has access to their property. The vehicle will be equipped with a tail-lift to unload your order and a pallet truck to take your order to your property. Delivery will be made to your door providing it is at street level - our couriers are not insured to take stoves into your property. Placement of your products is at the discretion of the delivery driver. Deliveries of stoves over gravelled or uneven drives are not possible, therefore please arrange an alternative delivery location. Failure to disclose this information may result in an aborted delivery and a delivery charge being levied.

Delivery Day

Delivery should be made between 9.00am and 5.30pm, Monday to Friday, however we cannot be held responsible for any delays caused on the day of delivery. Customers ordering stoves or fireplaces will be contacted by our nominated courier company to arrange a convenient delivery day. Once confirmed, please ensure someone is at the delivery address on the nominated day to inspect and sign for the goods. If our courier is unable to obtain a signature you order will not be left and you may incur and additional charge to redeliver your order.

Returns

We understand that on rare occasions, you may need to return a product. Click here to find out how.

Stoves By Brand
If you know what you're looking for, head straight to that brand.
Find us on Facebook
Like our Facebook Page to keep up to date with Offers, Tips & Advice
Write a Stove Review
We are now on Trustpilot, We would Love to hear from you
UP TO 25% OFF
Sale Now On
An extra special deal on a stove we love. Available for next day delivery.
Fires Online On TV
Read about our involvement in a stunning Grand Designs project.
Buy Your Stove Securely
Phone lines open Mon to Fri 8.30am to 5pm, Sat 9am to 1pm