We hope we have given you all the information and advice you need to choose your new stove, fireplace, flue or fireside accessories, however if you should need to contact one of our trained staff, please feel free. The most efficient method to answer your questions is to send us an e-mail. We will then look into your enquiry and either e-mail or telephone you as soon as possible with a reply.
Tel: 01745 582300
We aim to deal with all our customers in a fast, courteous, fair and consistent manner. If you feel this has not been the case, we have a complaints procedure which aims to reach a resolution as quickly as possible. We take complaints seriously as they help us learn and enable us to improve our services. At all stages we will ask you to state the reasons why you are dissatisfied and how you feel we can put things right.
All complaints should be made in writing either via post to the address above or by email to [email protected]
Fires Online is part of R N Williams & Sons Ltd. Station Yard, Chester Street, Denbighshire, LL17 0RE
Company reg. no. 2120840 : VAT no. 456 9442 14