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Delivery information

Stoves, Fires & Fireplaces

We currently have possibly the largest stock of stoves in the UK and would expect to deliver any stock items the very NEXT DAY.

FREE 1 Man Delivery:

We deliver 9am to 5.30pm, 5 days a week, also we offer a Saturday delivery service (additional charges apply to Saturday delivery service).

FREE Next day delivery If your order is in stock and placed before midday (available to most of the UK Mainland). FREE delivery is applied to all products over £100, deliveries are Monday to Friday; we can deliver Saturdays however there is an additional cost. Our delivery driver will usually contact you up to one hour prior to delivery, however this is not guaranteed, therefore please ensure you're at the property for the organised day.

Many manufacturers have been caught out by the increasing popularity of their stoves and therefore have longer than expect delivery times, therefore delivery of stoves not currently in stock can vary. If you would like to check the availability of any item please contact us by phone, email or Live Chat. In most cases delivery will be made by a national pallet delivery company.


Flue & Chimney Products:

FREE Next day delivery If your order is in stock and placed before midday (available to most of the UK Mainland). FREE delivery is applied to all products over £100, deliveries are Monday to Friday; we can deliver Saturdays however there is an additional cost. Our delivery driver will usually contact you up to one hour prior to delivery, however this is not guaranteed, therefore please ensure you're at the property for the organised day.

Orders below £100 will incur a small charge of £7.50. The delivery will be made by a nominated parcel courier.

Accessories & Care Products:

FREE Next day delivery If your order is in stock and placed before midday (available to most of the UK Mainland). FREE delivery is applied to all products over £100, deliveries are Monday to Friday; we can deliver Saturdays however there is an additional cost. Our delivery driver will usually contact you up to one hour prior to delivery, however this is not guaranteed, therefore please ensure you're at the property for the organised day.

Orders below £100 will incur a small charge of £7.50. The delivery will be made by a nominated parcel courier.

Please note these times are only a guide and may very slightly depending on the time of the year. If you would like to confirm availability on any product or check progress on an existing order, please contact us.

Delivery Area

We are able to deliver to the majority of the UK including Northern Ireland, although some locations may incur additional delivery charges (see below).

Delivery Charges

Generally orders over £100.00 are delivered free of charge, whilst orders under £100 do incur a small delivery charge of £7.50. However, on some addresses in the Scottish Highlands & offshore we do have to make a nominal delivery charge based on the order value - these charges are outlined below and also in the checkout section before you place your order.

  Location
Above £100
Below £100
 
  Mainland UK (England, Wales & Scotland)
Free
£7.50
 
  Scottish Islands
Postcodes: AB10-56, HS1-9, KA27-28, KW15-17, PA20, PA42-49, PA60-78, PH42-44
£99.00
£20.00
 
  Northern Ireland
£35.00
£15.00
 
  Isle of Wight
£39.00
£12.00
 
  Isle of Man
£89.00
£12.00
 


Failed deliveries may incure a charge on re-delivery.

Delivery Access

Customers ordering Stoves or Fireplaces should assume that the delivery vehicle will be a long, heavy goods vehicle, weighing approximately 16.5 tonnes with a height of 14' 3". It is the responsibility of the customer to ensure that such a vehicle has access to their property. The vehicle will be equipped with a tail-lift to unload your order and a pallet truck to take your order to your property. Delivery will be made to your door providing it is at street level - our couriers are not insured to take stoves into your property. Placement of your products is at the discretion of the delivery driver. Deliveries of stoves over gravelled or uneven drives are not possible, therefore please arrange an alternative delivery location. Failure to disclose this information may result in an aborted delivery and a delivery charge being levied.

Delivery Day

Delivery should be made between 9am and 5.30pm, Monday to Friday, however we cannot be held responsible for any delays caused on the day of delivery. Customers ordering stoves or fireplaces will be contacted by our nominated courier company to arrange a convenient delivery day. Once confirmed, please ensure someone is at the delivery address on the nominated day to inspect and sign for the goods. If our courier is unable to obtain a signature you order will not be left and you may incur and additional charge to redeliver your order.