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Stovax Limited and Gazco Limited Safeguard Statement

FiresOnline Safeguard Statement

We have proudly been a retailer of Stovax, Dovre, Gazco and Yeoman products for a number of decades, displaying a large number in our showroom, many of which are working models. We have built up a great deal of knowledge and are happy to pass this on to help you select the best product for your situation and support you in the years to come with any questions you may have. As an official retailer we are delighted to be able to honour the official manufacturer’s warranty period. We strongly advise using the relevant qualified and registered installers (HETAS or Gas Safe), to ensure the warranty is fully supported.
Unfortunately there are less scrupulous online retailers, many of whom are not official dealers who provide little support either before or after purchase and often encourage DIY installation. In light of this Stovax and Gazco felt forced to release the following safeguarding statement, which you must read and understand prior to purchase:

Stovax Limited and Gazco Limited Safeguard Statement

Important considerations before making your purchase:
The importance of visiting a Retailer Stovax Limited and Gazco Limited take great care to ensure their products are designed and manufactured to the highest possible quality and safety standards, and it is vital that they are sold and installed correctly. Stovax Limited and Gazco Limited recommend that a pre-site survey is carried out prior to purchase to ensure that your chosen appliance will be installed in accordance with all local and national regulations. For this reason, Stovax Limited and Gazco Limited strongly encourage you to visit one of its qualified independent retailers, who will be able to provide you with the best support both before and after making your purchase. Please be aware that Stovax Limited and Gazco Limited do not offer technical support to products bought via nationwide online sales, where a Stovax Limited and/or Gazco Limited qualified independent retailer would otherwise offer this support.
Warranty
Your Retailer will be responsible for ensuring that the installation complies with relevant Building Regulations and the rules in force, and is carried out by a suitably trained and qualified individual (HETAS registered or Gas Safe registered in the United Kingdom or equivalent in other countries) with a certificate of installation and the appropriate commissioning report completed and retained by the end-user. These can be found within your Installation and User Manual. Statutory rights under the Consumer Rights Act 2015 as a purchaser of products manufactured by Stovax Limited and Gazco Limited are primarily against the retailer. Traditional methods of purchase may provide more direct/additional means of communicating such rights.